Shipping policy
Last updated: 【2025-10-27】
Thank you for shopping at Lunerthia. Here is everything you need to know about our shipping policy.
Order Processing Time
All orders are processed within 【1-3】 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
We offer free shipping on all orders.
Estimated Delivery Time
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USA: 【7-15】 business days
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Canada, Europe: 【8-18】 business days
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Australia, New Zealand: 【8-18】 business days
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Rest of the world: 【10-20】 business days
Please note that these are estimates and not guarantees. Delivery times may be longer due to unforeseen circumstances, such as customs delays or high shipping volumes during peak seasons.
Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 【30】 days of receiving your shipping confirmation email, please contact us at 【CamilleKendra15091995agjeb@outlook.com】 with your name and order number, and we will look into it for you.
Customs, Duties, and Taxes
Lunerthia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This is an uncommon occurrence for our customers.
Shipping to P.O. Boxes
Some carriers have limitations regarding shipping to P.O. Boxes. If we are unable to ship to your P.O. Box, we will contact you for an alternative address.
If you have any further questions, please don't hesitate to contact us at 【CamilleKendra15091995agjeb@outlook.com】.