FAQ
Welcome! We've gathered answers to some of our most common questions below. If you can't find what you're looking for, please don't hesitate to reach out to us at CamilleKendra15091995agjeb@outlook.com.
Accounts & Orders
Do I need an account to place an order?
No, you are welcome to check out as a guest. However, creating an account allows you to easily track your order status, view your order history, and enjoy a faster checkout process in the future.
Can I modify or cancel my order after it's been placed?
We process our orders quickly to get your new treasures to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at CamilleKendra15091995agjeb@outlook.com. Once an order has been processed and shipped, it cannot be changed.
What should I do if an item is missing from my order?
While we take great care to ensure every order is perfect, mistakes can occasionally happen. If an item is missing, please contact us right away with your order number, and we will resolve the issue for you promptly.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX, Discover) as well as payments through PayPal for a secure and seamless checkout experience.
How secure is my personal information?
Your security is our top priority. Our store is built on the Shopify platform, and all transactions are processed using industry-standard SSL encryption. This means your personal information and credit card details are encrypted and sent directly to the payment network. We never store your credit card information on our servers.
Shipping & Tracking
How long does shipping take, and how can I track my package?
Shipping times vary based on your location and the shipping option you select at checkout. After your order has been shipped, we will send you a confirmation email containing your tracking number and a link to the tracking website. Please note that we are not responsible for any delays caused by customs in your country.
A note on shipping addresses:
To ensure a smooth delivery, please provide your shipping address in English. If your address contains non-English characters, we kindly ask that you use the closest English equivalent to avoid any potential shipping issues.
Our Jewelry
What materials do you use?
We believe in creating beautiful jewelry that lasts. Our pieces are crafted from high-quality materials, primarily hypoallergenic 925 Sterling Silver and carefully selected gemstones. You can find specific material details on each individual product page.
How should I care for my Lunethia jewelry?
To maintain the sparkle and longevity of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a dry, airtight place, such as the pouch it arrived in, when you're not wearing it. A gentle wipe with a soft, dry cloth will also help preserve its shine.